Skip to content - 3335 2nd Ave, Oxford, WI 53952 United States
- sales@oxfordgolfcars.com
- +1 (608) 979-3087
Returns & Refund Policy
Thank you for choosing Oxford Golf Cars. We are committed to providing quality golf carts, parts, accessories, and outstanding customer service. If you are not completely satisfied with your purchase, this Returns & Refund Policy explains the conditions under which returns and refunds may be available.
Return Eligibility
Most eligible products may be returned within 30 days of the original purchase date.
To qualify for a return, the item must:
- Be unused, uninstalled, and in its original condition.
- Be returned with the original packaging, manuals, accessories, and all included components.
- Be accompanied by proof of purchase, such as an order confirmation or sales receipt.
- Meet all return requirements outlined in this policy.
Items that do not meet these requirements may not be eligible for a return or refund.
How to Request a Return
Step 1 – Contact Customer Support
To begin the return process, email sales@oxfordgolfcars.com with your order number and the reason for your return request.
Step 2 – Return Authorization
If your return is eligible, we will issue a Return Authorization (RA) Number along with detailed instructions for returning your item.
Returns received without an approved RA Number may be refused.
Step 3 – Prepare Your Return
Whenever possible, return the item in its original packaging. Please include all manuals, chargers, keys, accessories, and any other components originally supplied with the product.
Step 4 – Label the Package
Clearly write or attach the Return Authorization Number to the outside of the shipping package to help expedite processing.
Step 5 – Return Shipping
Customers are responsible for return shipping costs unless the return is the result of our error or a verified defective product.
For added protection, we recommend using a shipping service that provides tracking and shipping insurance.
Refund Process
Once your returned item has been received, it will be inspected to verify that it meets the requirements of this policy.
After the inspection is complete:
- We will notify you that your return has been received.
- We will inform you whether your refund has been approved or declined.
- Approved refunds will be issued to the original payment method within 10 business days.
Please note that your financial institution or credit card provider may require additional processing time before the refund appears on your account.
Non-Returnable Items
The following items are generally not eligible for return or refund:
- Products that have been used, installed, modified, or damaged after delivery.
- Electrical components that have been installed or connected.
- Custom-built, personalized, or special-order products.
- Gift cards.
- Clearance or final sale items identified as non-returnable.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect product, please notify us within 48 hours of delivery.
To help us resolve the issue promptly, please provide:
- Your order number.
- A description of the issue.
- Clear photographs showing the damage, defect, or incorrect item.
After reviewing your claim, we will work with you to determine an appropriate resolution, which may include replacement parts, repair, exchange, or another suitable remedy.
Additional Return Information
Please review the following important return conditions:
- Returns submitted without an approved Return Authorization Number may not be accepted.
- Returned items showing signs of use, alteration, misuse, or missing components may be subject to a partial refund, restocking fee, or denial of the return.
- Original shipping charges, expedited delivery fees, installation services, and similar service charges are generally non-refundable.
- Golf carts that have been used, modified, registered, or placed into service may not qualify for a standard return unless otherwise required by applicable law or covered under an applicable warranty.
Customer Support
If you have any questions regarding returns, refunds, shipping, or your order, our team is happy to assist you.
Address
3335 2nd Ave,
Oxford, WI 53952
United States
Phone
+1 (608) 979-3087
Contact Page
https://oxfordgolfcars.com/contact-us/
Customer Support Hours
Time Zone: (GMT-06:00) Central Standard Time (Chicago)
Monday – Friday: 09:00 AM – 04:00 PM
Saturday: 09:00 AM – 01:00 PM
Sunday: Closed
We appreciate your business and are committed to providing a fair, transparent, and efficient return process. If you have any questions about this Returns & Refund Policy or need assistance with a return request, please don’t hesitate to contact the Oxford Golf Cars team.