Return and Refund Policy

Last updated: October 11, 2026

You can return a golf cart bought from Oxford Golf Cars LLC within 30 days of delivery or pickup, subject to the conditions and the 20% restocking fee below. To cancel an order before the cart has shipped, see our Cancellation Policy.

Return Window

You can request a return within 30 calendar days of the date the cart was delivered to you or picked up from our dealership.

Condition of the Cart

To qualify for a return, the cart must be:

• In the same condition as when you received it, with no new damage
• Free of any modifications, added accessories or replaced parts
• Not titled or registered in your name
• Returned with all keys, chargers, manuals and items that came with it

Restocking Fee: 20%

For returns that are not caused by our error, a restocking fee of 20% of the cart’s purchase price is deducted from your refund. For example, on a $10,000 cart the restocking fee is $2,000 and the refund is $8,000. There is no restocking fee if the cart arrived damaged, is defective, or is not the cart you ordered.

Return Transport

Our free delivery covers the trip to you only. To return a cart, you can bring it back to our dealership at 3335 2nd Ave, Oxford, WI during business hours, or ask us to arrange collection through our trucking partner. If we arrange collection, we will quote the cost before booking it, and that cost is deducted from your refund. If the return is because of our error, damage in transit or a defect, we arrange and pay for return transport.

How to Start a Return

1. Contact us within the 30-day window by email at [email protected] or by phone at +1 (608) 586-6061. Include your order number and the reason for the return.
2. We will confirm whether the cart qualifies and agree the return method with you: drop-off at our dealership or collection by our trucking partner.
3. We inspect the cart when it arrives back at our dealership.

Refunds

After we receive and inspect the returned cart, we issue your refund within 10 business days to the original payment method: the card or Apple Pay account used, or the bank account that sent a bank transfer. Your bank may take a few extra days to show the refund. If the cart has new damage or missing items, we will tell you the amount of any deduction in writing before we issue the refund.

Damaged, Defective or Wrong Carts

Report transit damage, a defect or a wrong cart within 48 hours of delivery, with photos, as described in our Shipping Policy. We will repair the cart, replace it, or give you a full refund with no restocking fee, and we will pay for return transport.

Carts That Cannot Be Returned

• Carts where the return is requested more than 30 days after delivery or pickup
• Carts that have been damaged, modified, titled or registered after delivery

Contact Oxford Golf Cars

Business Name: Oxford Golf Cars LLC
Address: 3335 2nd Ave, Oxford, WI 53952, United States
Contact Page: https://oxfordgolfcars.com/contact-us/
Phone: +1 (608) 586-6061
Email: [email protected]

Opening Hours: (GMT-06:00) Central Standard Time (Chicago)

• Monday to Friday: 9:00 AM to 4:00 PM

• Saturday: 9:00 AM to 1:00 PM

• Sunday: Closed